Business English Exam Trainer v4

0. Jak korzystać

Ta wersja jest bliższa podręcznikowi pod względem typu zadań: dobieranie z dwóch ramek, uzupełnianie dialogu, klasyfikowanie pytań, przekształcanie zdań, wybór poprawnej frazy i formalny e-mail.

Ważne: nie przepisuję całego podręcznika słowo w słowo. Zadania są jednak oparte na tych samych strukturach, słownictwie i formatach, żeby realnie przygotować Cię pod egzamin.

1. Fiszki – kliknij kartę

1a. Zadania z tłumaczeniami

Najpierw przerób fiszki, a potem sprawdź, czy umiesz tłumaczyć w obie strony. Wpisuj odpowiedzi bez kropki. Przy polskich odpowiedziach akceptowane są najczęstsze wersje.

A. Polski → angielski

1. grupa docelowa

2. badania wtórne

3. ankiety online

4. grupa fokusowa

5. wywiady pogłębione

6. wprowadzić produkt na rynek

7. zmierzyć / ocenić wpływ

8. satysfakcja klienta

B. Angielski → polski

9. question tag

10. leading question

11. open question

12. cleft sentence

13. to be perfectly frank

14. after careful consideration

15. on the same page

16. in order to

C. Mini tłumaczenie zdań

17. Przetłumacz: „Firma musi zidentyfikować grupę docelową.”

18. Przetłumacz: „Nawiązując do naszej rozmowy, potwierdzam wymagania.”

19. Przetłumacz: „To menedżer podjął decyzję.”

20. Przetłumacz: „Potrzebujemy szczerego feedbacku.”

1 target audience / target customers 2 secondary research / desk research 3 online surveys 4 focus group 5 in-depth interviews 6 launch a product 7 gauge the impact / measure the impact 8 customer satisfaction 9 końcówka pytająca / pytanie rozłączne 10 pytanie naprowadzające / sugerujące 11 pytanie otwarte / neutralne 12 zdanie z naciskiem / zdanie podkreślające 13 mówiąc całkowicie szczerze / szczerze mówiąc 14 po dokładnym rozważeniu 15 mieć takie samo rozumienie / być zgodnym 16 w celu / po to, żeby / aby 17 The company must identify the target audience. 18 Further to our discussion, I confirm the requirements. 19 It was the manager who/that made the decision. 20 We need honest feedback. / What we need is honest feedback.

2. Unit 1.1 – Terms in market research

Typ jak w Review: wybierz po jednym słowie z każdej ramki, żeby utworzyć kolokację pasującą do zdania.

focusgaugein-depthlaunchonlineproductsecondarytarget
audiencegroupinterviewsimpactproductresearchsurveystesters

1. A company must identify its ______ ______ before it chooses advertising channels.

2. Existing information from websites, reports or printed sources is called desk or ______ ______.

3. Before a new line goes on sale, ______ ______ can try it and give feedback.

4. A small discussion with selected customers is a ______ ______.

5. The company plans to ______ a new ______ next spring.

6. We carried out individual ______ ______ with ten potential buyers.

7. It is hard to ______ the ______ of the failed campaign.

8. Two hundred respondents completed the ______ ______ we sent by email.

1 target audience 2 secondary research 3 product testers 4 focus group 5 launch a product / launch product 6 in-depth interviews 7 gauge the impact / gauge impact 8 online surveys

3. Unit 1.2 – Question tags

Uzupełnij końcówki pytające. To jest forma jak dialog z Review, ale z nowymi zdaniami.

1. You understand why we are meeting today, ______?

2. We are going to discuss the survey results, ______?

3. The comments were hardly positive, ______?

4. We expected some criticism of the design, ______?

5. We didn’t expect so many complaints, ______?

6. Someone approved the final version too quickly, ______?

7. Let’s focus on the useful feedback first, ______?

8. The lighter packaging makes the product more attractive, ______?

9. Nothing is clear in this report, ______?

10. Please send the updated figures today, ______?

1 don’t you 2 aren’t we 3 were they 4 didn’t we 5 did we 6 didn’t they 7 shall we 8 doesn’t it 9 is it 10 will you / would you

4. Unit 1.3 – Using leading and open questions to effect

Uzupełnij pytania jednym słowem, a potem wybierz typ: L = leading, N = neutral/open.

aboutconsideredfeelinterestedthinkthoughtthoughts

Pytanie	Brakujące słowo	L/N
1. What are your ______ on a two-day conference?
2. How would the team ______ about using an outdoor venue?
3. Have you ______ holding the event in an art gallery?
4. How ______ following the meal with a short networking session?
5. Would your staff be ______ in a morning team-building activity?
6. What do you ______ about the Friday evening?
7. Have you ______ about what kind of activities your team would like?

1 thoughts – N 2 feel – N 3 considered – L 4 about – L 5 interested – L 6 think – N 7 thought – N

Zadanie otwarte

Ułóż pytania do odpowiedzi, używając zwrotów z ramki. Model jest ukryty — najpierw wpisz swoją odpowiedź, potem kliknij przycisk.

Odpowiedź klienta	Twoje pytanie	Model
A restaurant near the hotel would be perfect.		What do you think about using a restaurant near the hotel?
My staff would probably enjoy an activity abroad.		Would your staff be interested in an activity overseas?
I have not decided what facilities we need yet.		Have you thought about what kind of facilities you would like?

5. Unit 1.4 – Responding to questions during a presentation

Dopasuj połówki wypowiedzi. Wpisz literę a–f.

1–6	a–f
1. Could we discuss this...	a. ...a colleague from Finance who can explain the figures?
2. To be completely honest, I’m not...	b. ...what you mean by “too risky”?
3. Let me put you in touch with...	c. ...after the meeting in my office?
4. Could you clarify...	d. ...sure of the answer at the moment.
5. This is a sensitive issue...	e. ...which needs a careful response.
6. Sorry, the sound is poor, so...	f. ...could you reconnect to the call?

1 c 2 d 3 a 4 b 5 e 6 f

6. Unit 1.5 – Reports: Summary findings

Uzupełnij krótki raport. Jedno słowo/fraza z ramki pasuje do każdej luki.

recent customermajorityin agreementpositivejust overof theadmittedbeen damagednone ofdemonstrated

According to a survey, the of respondents were that the changes were . a quarter believed that the price was fair. However, ten percent respondents they were worried about reliability. We cannot deny that our image has , but the respondents saw this as a serious long-term problem. The survey that the product is still popular.

recent customer; majority; in agreement; positive; just over; of the; admitted; been damaged; none of; demonstrated

7. Unit 2.1 – Giving back

Uzupełnij tekst słownictwem z ramki. Nie wszystkie słowa muszą pasować w każdym podobnym zadaniu, więc czytaj kontekst.

beneficialcandidcompassionatecooperativeinclusioninterestsisolatedleadershipmentoringmistrustpeersshotsstreet

Victor thinks he calls the , but his assistant has the company’s best at heart. In a healthy company, feedback is a two-way and both sides can be with each other. A atmosphere is better than constant competition. Good means supporting staff and offering opportunities. If employees feel , results and morale suffer. A culture of helps people feel less .

shots; interests; street; candid; cooperative; leadership; mentoring; mistrust; inclusion; isolated

8. Reading – kindness at work

Tekst ćwiczeniowy jest parafrazą tematu z działu o „kindness at work”. Odpowiadaj pełnymi zdaniami.

Kindness and difficult decisions

Many organisations want leaders to show kindness, empathy and respect. This can build trust and make employees feel safer at work. Small acts of kindness may also improve cooperation, reduce stress and encourage people to help one another.

However, kindness becomes complicated when managers must make difficult decisions. A manager may want to protect employees from unpleasant news, but avoiding honest feedback can damage the company and the team. If weak performance is ignored, other employees may lose trust in management.

Good leaders do not have to choose between kindness and success. They can make hard decisions while still treating people with empathy. The difficult part is finding the right balance: being supportive without avoiding responsibility.

1. What positive effects can kindness have at work?

Kindness can build trust, make employees feel safer, improve cooperation, reduce stress and encourage people to help one another.

2. When does kindness become complicated for managers?

Kindness becomes complicated when managers have to make difficult decisions or give honest feedback.

3. Why can avoiding feedback damage a team?

Avoiding feedback can damage a team because weak performance may continue and employees may lose trust in management.

4. What should a good leader balance?

A good leader should balance empathy and kindness with responsibility and difficult decisions.

9. Unit 2.2 – Cleft sentences

Przekształć zdania, używając podanego początku. Wpisz całe zdanie.

1. The manager caused the final problem. → It...

2. We need to change the schedule before the launch. → What...

3. He emailed the supplier last. → The last thing...

4. The new software has been the biggest difficulty. → It...

5. The mentoring programme improved cooperation. → What...

6. My boss only wants to control every decision. → All...

7. My colleague worked the hardest. → The person...

8. They hired a consultant. → Something...

1 It was the manager who/that caused the final problem. 2 What we need to do is (to) change the schedule before the launch. 3 The last thing he did was (to) email the supplier. 4 It is / has been the new software that has been the biggest difficulty. 5 What the mentoring programme did was (to) improve cooperation. 6 All (that) my boss wants is to control every decision. 7 The person who/that worked the hardest was my colleague. 8 Something they did was (to) hire a consultant.

10. Unit 2.3 – Renegotiation of an agreement

Uzupełnij zdania jednym słowem z ramki.

carefuldrawingfrankfurtherhonestykeepingputtingrather

1. ______ you first, we should look at a safer alternative.

2. In all ______, this will take longer than expected.

3. ______ on our experience, this option is more realistic.

4. To be perfectly ______, the original budget is too low.

5. On ______ thought, we should revise the schedule.

6. We would ______ discuss the details face to face.

7. After ______ consideration, we have changed our recommendation.

8. ______ your best interests in mind, we suggest a different supplier.

1 Putting 2 honesty 3 Drawing 4 frank 5 further 6 rather 7 careful 8 Keeping

11. Unit 2.4 – Promoting collaboration

Wybierz poprawną opcję.

1. We need to get things moving in a positive...

2. What might be the benefits of Anna’s line of...

3. Let me make sure we’re all on the same...

4. You haven’t ______ so far. What’s your take on this?

5. Any thoughts on how best to ______ this?

6. I’ll come ______ to you in a second.

7. Let’s not ______ this idea too quickly.

8. I think we’re all in the same ______ here.

1 direction 2 thinking 3 page 4 commented 5 tackle 6 back 7 dismiss 8 boat

12. Unit 2.5 – Emails: Stating requirements

Uzupełnij formalny e-mail. Jedno słowo w każdej luce.

Further to our discussion this morning, I confirm that you should investigate the current problems.

, I like you to contact all customers who have complained recently that you can understand the main reasons for their complaints.

, is important that you check how satisfied they were with our response.

Next, you to prepare a report the directors’ meeting next week.

, I you to write to all dissatisfied customers in to reassure them that we are dealing with their complaints carefully.

Firstly; would; so; Secondly; it; need; for; Finally; expect; order

Zadanie pisemne – odpowiedź na zapytanie

Situation: A client asks about requirements for a training event. Write a formal reply with: date, number of participants, catering, deadline for confirmation.

13. Mini egzamin – miks 30 pytań

Krótka powtórka wszystkiego. Odpowiedzi są jednoznaczne lub mają kilka akceptowanych wersji.